Winlandia Privacy Policy

At Winlandia, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This privacy policy explains how we collect, use, store and safeguard your information when you visit winlandia.co.uk or winlandia.com. By using our services, you agree to the practices described below. Our Winlandia platform is operated by Skill on Net Ltd, licensed by the Gambling Commission of Great Britain for the UK site and by the Malta Gaming Authority for the international site.

Information We Collect

When you create an account with us, we collect the information necessary to verify your identity, process payments and comply with our licensing obligations. We at Winlandia only request data that is relevant to providing you with a safe and compliant gaming experience.

• We collect your full name, date of birth, residential address and contact details at registration
• We gather payment information, including card details or e-wallet identifiers, when you make a deposit or request a withdrawal
• We record your gaming activity, including bets, wins, bonus usage and session duration
• We track technical data such as your IP address, browser type and device information
• We may collect documents submitted for identity and source-of-funds verification

How We Use Your Data

Our Winlandia Casino operation uses your personal data for several legitimate purposes connected to running our gambling services responsibly and lawfully. We never use your information beyond what is necessary or permitted by applicable regulation.

• We use your data to verify your age and identity in line with licensing requirements
• We process your payment details to handle deposits and withdrawal requests
• We analyse your gaming activity to detect fraud, money laundering or problem gambling patterns
• We send you promotional communications, such as details about our welcome bonus, free spins offers or VIP Club invitations, where you have consented
• We use cookies and similar technologies to improve site performance and personalise your experience

Legal Basis for Processing

We process your personal data on several legal grounds. In most cases, processing is necessary for the performance of our contract with you as a registered player. In other cases, we rely on our legitimate interests, your consent, or compliance with legal obligations imposed by the Gambling Commission or the Malta Gaming Authority. Our Winlandia team reviews these bases regularly to ensure ongoing compliance with data protection law, including the UK GDPR and, where relevant, the EU GDPR.

Sharing Your Information

We do not sell your personal data to third parties. However, we at Winlandia may share limited information with trusted partners who help us operate our services effectively.

• We share data with payment processors, including those handling deposits via PayPal, Paysafe, Visa, Mastercard, Trustly and other supported methods
• We share information with regulatory bodies such as the Gambling Commission, the Malta Gaming Authority and our ADR provider eCOGRA when legally required
• We may disclose data to fraud prevention agencies and anti-money laundering authorities
• We share data with game providers, such as Pragmatic Play, NetEnt, Playtech and Microgaming, strictly to deliver gameplay functionality
• We may share information with our processing agent for UK deposits and withdrawals

Data Retention

Our Winlandia platform retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory and legal obligations. Financial and identity verification records are typically retained for a period required under anti-money laundering legislation, even after you close your account. Once retention periods expire, we securely delete or anonymise your data.

Cookies and Tracking Technologies

We use cookies to remember your preferences, keep you logged in, and understand how you interact with our games and promotions. Here at Winlandia, we also use analytics tools to measure the performance of our welcome bonus campaigns and other marketing activities. You can manage cookie settings through your browser, although disabling certain cookies may limit some site functionality.

Your Rights

You have a number of rights regarding the personal data we hold about you. We at Winlandia take these rights seriously and will respond to any valid request within the timeframes required by law.

• You have the right to access the personal data we hold about you
• You can request that we correct inaccurate or incomplete information
• You may ask us to delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including direct marketing
• You have the right to request a copy of your data in a portable format
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected], or reach our data protection officer directly at [email protected].

Security Measures

Our Winlandia security framework includes encryption, access controls and regular audits designed to protect your personal and financial information from unauthorised access, loss or misuse. While we take extensive precautions, no system is entirely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

International Data Transfers

Because we operate both a UK-licensed site and an internationally licensed site under the Malta Gaming Authority, your data may be transferred between the United Kingdom, Malta and other jurisdictions where our service providers operate. We ensure that any such transfer is subject to appropriate safeguards consistent with UK and EU data protection standards.

Restricted Jurisdictions

Our Winlandia services are not available to residents of certain restricted countries, as outlined in our terms and conditions. If you access our site from a jurisdiction where online gambling is prohibited, we reserve the right to suspend your account and decline to process further personal data beyond what is necessary for compliance and closure purposes.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements or regulatory guidance. We at Winlandia will notify you of material changes through our website or via email where appropriate. We encourage you to review this page regularly to stay informed about how we protect your data.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact our support team at [email protected]. For specific data protection enquiries, you can reach our dedicated officer at [email protected]. We aim to respond promptly to all privacy-related requests.